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Apple Device Support Exam Sample Questions (Q25-Q30):

NEW QUESTION # 25
You attempt to start up a Mac with Apple silicon to recoveryOS, but a lock icon appears on the screen and you're asked to enter a password. What is the most likely reason that this screen appears?

A. Your Mac is enrolled in an MDM solution and has a FileVault password set.
B. Your Mac has a security policy set that disallows access to recoveryOS.
C. Your Mac has a Startup Utility password set.
D. Your Mac is enrolled in an MDM solution and has a recoveryOS password set.

Answer: D

Explanation:
If you see a lock icon and a password prompt when you try to start up a Mac with Apple silicon to recoveryOS, the most likely reason is that your Mac is enrolled in an MDM solution and has a recoveryOS password set by the administrator. This password prevents unauthorized access to the recovery environment and the startup options screen, where you can change the security policy, erase the internal storage, or reinstall macOS. You need to enter the correct password to proceed to recoveryOS. If you don't know the password, you should contact your administrator or the organization that manages your Mac. The other options are not the most likely reasons for this screen to appear, as they have different effects or symptoms.
* A FileVault password is used to unlock the encrypted startup volume, not the recoveryOS. If your Mac has a FileVault password set, you will see a different screen that asks you to enter the password or the recovery key to unlock the disk. You can still access the recoveryOS without entering the FileVault password by holding down the power button until you see the startup options screen.
* A security policy that disallows access to recoveryOS is not possible on a Mac with Apple silicon. The security policy only affects the ability to boot from external media or run non-Apple operating systems.
You can always access the recoveryOS by holding down the power button until you see the startup options screen, unless there is a recoveryOS password set by an MDM solution.
* A Startup Utility password is not a feature on a Mac with Apple silicon. The Startup Utility is an app that lets you select a startup disk on a Mac with Intel processor. On a Mac with Apple silicon, you can select a startup disk from the startup options screen, which may require a recoveryOS password if your Mac is enrolled in an MDM solution. References:
* Apple Device Support Exam Prep Guide, page 8
* Use macOS Recovery on a Mac with Apple silicon
* Revive or restore a Mac with Apple silicon using Apple Configurator
* How to Enter macOS Recovery Mode on Apple Silicon Macs
* How to Enter macOS Recovery on an Apple Silicon Mac - MUO
* Any way to block Safe Mode on a Macbook w/ an M1 chip?

NEW QUESTION # 26
Scenario:
Ozzy contacted you about issues obtaining 5G service on his iPhone. You confirmed that his device is compatible with the carrier's 5G service, in a coverage area, and using the latest version of iOS. The carrier's support website indicates that a carrier settings update is needed to fully support its 5G service.
Where in Settings should you go to manually check for carrier settings updates on iPhone?

Answer:

Explanation:

Explanation:
General > About, then follow the onscreen instructions

NEW QUESTION # 27
You use Apple Watch 6 to track your physical activity and health metrics, but you have some trouble seeing the screen and using the watch controls.
Which iPhone feature can you use to help you see and operate Apple Watch more easily?

A. Voice Over
B. Apple Watch Mirroring
C. Ask Siri
D. Audio Descriptions

Answer: A

NEW QUESTION # 28
Which of these isn't included with an iCloud backup?

A. Apple Watch backups
B. Face ID settings
C. Home configuration
D. App settings

Answer: B

Explanation:
iCloud backups include app settings, Home configuration, and Apple Watch backups (via paired iPhone), but Face ID settingsare excluded as biometric data is hardware-bound.
* Option A: App settings are backed up.
* Option B: Home data syncs via iCloud.
* Option C: Watch backups are included.
* Option D: Correct-not backed up.References: Apple Support - "What does iCloud back up?" (support.
apple.com/HT207428).

NEW QUESTION # 29
What MUST you do before you reach the macOS Recovery options when your Mac with Apple silicon has FileVault or Activation Lock turned on?

A. Log in using the administrator's Apple ID and two-factor authentication.
B. Select one of the displayed administrator accounts, then provide the account's password.
C. Enter the FileVault recovery key, then select an administrator user account.
D. Access the Startup Security Utility and enter the administrator's six-digit passcode to unlock the system.

Answer: D

NEW QUESTION # 30
......

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Customized Apple-Device-Support Lab Simulation - Apple-Device-Support Reliable Test Notes

Apple Apple-Device-Support Reliable Test Notes & Instant Apple-Device-Support Download

Apple Device Support Exam Sample Questions (Q25-Q30):

Pass Guaranteed Quiz Apple-Device-Support - Professional Customized Apple Device Support Exam Lab Simulation

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